Ronnie Phillips Glass - Badass Glass

Policies

Information regarding shipping, damaged items, returns, and exchanges.

 

Shipping

At this time, each order has a flat rate $15 shipping fee, and $5 per item. This includes the cost of shipping, insurance, and packaging materials.

If you are local to the Seattle area, a local pick up is also available after inputting your information in the shipping section. Please contact to arrange a time for pick up.

Damaged Items

If your item(s) is damaged from shipment, buyer must contact us within 72 hours of package arrival, with a description of the issue, and a photo of the glass with the packaging. If a the glass is not photographed alongside the bubble-wrap and packaging to illustrate the issue, a return potentially may not be accepted. Please contact us with concerns or questions; we are happy to help in these unfortunate cases.

Studio Sale Items

All sales are final, unless damaged upon arrival. Please see above for our policy on damaged items.

Returns

All sales are final once the order has been shipped. If there is an issue with your order upon arrival of the package, please contact to discuss any concerns. However, an exchange is possible for an item if the glass is returned in perfect condition.

For custom orders, all sales are final once the item has shipped. Prior to shipment, the 50% deposit is non-refundable. If your custom piece arrives damaged in any way, please contact within 72 hours of delivery with a description and photo of the issue.

Exchanges

Exchanges are accepted within 10 business days from package arrival.. Please email with information regarding your exchange (order description and name). Buyer must purchase the new item before it can be shipped, and the original item will be refunded once it is received in perfect condition. Buyer is responsible for return shipping and new item shipping charges.