Ronnie Phillips Glass - Badass Glass

Policies

Information regarding shipping, damaged items, returns, and exchanges.

 

Each item at Ronnie Phillips Glass is handmade and is the product of over a decade of experience and practice. It is our goal to produce high quality objects using the best materials available within the industry. As such, each piece takes significant time and cost to produce. Please see an outline of our policies regarding your order below:


Shipping

At this time, each order has a flat rate $15 shipping fee, and $5 per item. This includes the cost of shipping, insurance, and packaging materials.

If you are local to the Seattle area, a local pick up option is also available after inputting your information in the shipping section. Please contact to arrange a time for pick up.

Damaged Items

If your item(s) is damaged from shipment, buyer must contact us within 72 hours of package arrival, with a description of the issue, and a photo of the glass with the original packaging. If the glass is not photographed alongside the bubble-wrap and packaging to illustrate the shipping issue, a return potentially may not be accepted. Please contact us with concerns or questions; we are happy to help in these unfortunate cases.

Studio Sale Items

All sales are final, unless damaged upon arrival. No exchanges or returns available for Studio Sale items. Please see above for our policy on damaged items.

Returns

All sales are final once the order has been shipped. If there is an issue with your order upon arrival of the package, please contact to discuss any concerns. However, an exchange is possible for an item if the glass is returned in perfect condition. See below for details on exchanges.

For custom orders, all sales are final and non-exhchangable once the item has shipped. Prior to shipment, the 50% deposit is non-refundable (see note below)*. If your custom piece arrives damaged in any way, please contact within 72 hours of delivery with a description and photo of the issue.

Exchanges

Exchanges are accepted within 10 business days from package arrival. Please email with information regarding your exchange (order description and name). Buyer must purchase the new item before it can be shipped, and the original item will be refunded once it is received in perfect condition. Buyer is responsible for return shipping and new item shipping charge, or any other potential additional expenses if choosing a piece with a different price point.

Exchanges will not be accepted for Studio Sale items. These items are final sale only.

Additional Information

For custom orders, a 50% deposit is required and non-refundable. Planning and work begins once an order has been agreed upon (frequently even before this step), and this requires purchases and billable time which is covered in the deposit. The remaining payment is required before shipment. After shipment, custom order sales are final.